Fighting Fatigue: Using Employee Self-Service to Enhance Employee Well-Being and Performance

Discover the power of ESS in managing workplace fatigue. Empower employees with control over their schedules, prevent burnout, and boost performance and safety.

Nathalie Gentile
Nathalie Gentile
Director of Product Management & SME
December 3, 2024

Fatigue is a silent disruptor in today’s workplace. As companies continue to push the limits of productivity, managing fatigue has become more critical than ever. But how can businesses balance maximizing output and ensuring employees are safe and alert? One answer could be to give employees the power to manage their own fatigue—by using Employee Self-Service (ESS) systems.

Imagine this: You’re on your way to the office early one morning, coffee in hand, ready for another busy day. As you settle in, you notice one of your team members is struggling. He’s been working long shifts, filling in for coworkers, and pushing through an exhausting week. Even though there are rules to limit shifts to 16 hours a day and no more than three long days in a row, his performance is slipping. You know they’re not operating at their full potential. You could step in and manually adjust his schedule, but he’s already following the schedule rules. Wouldn’t it be even better if they had the tools to manage his fatigue before it became a problem?

This is where ESS steps in—not just as a tool but as a partner in preventing burnout and fatigue.

The Underlying Causes of Workplace Fatigue

Fatigue doesn’t have a single cause. It’s a blend of physical, mental, and environmental factors that gradually wear employees down. Whether it stems from the physical demands of manual labor, the mental strain of decision-making, or the emotional impact of stress and coworker dynamics, fatigue manifests in various ways. Some of the contributing factors include:

- Physical and mental workload
- Repetitive movements or awkward postures
- Irregular work hours and insufficient breaks
- Job stress and high responsibility with limited autonomy
- Environmental conditions like noise, poor lighting, or humidity

While it’s impossible to remove every factor that leads to fatigue, you can empower employees to take control over how they manage it—starting with how they schedule their time.

The Cost of Fatigue: Beyond a Yawn

Fatigue isn't just about feeling tired—it has serious effects on work performance, safety, and overall productivity. Studies have shown that when employees are sleep-deprived, their cognitive abilities and decision-making skills decline drastically. In fact, the risk of making critical mistakes increases sharply when workers have had less than five hours of sleep or have been awake for more than 16 hours. And this isn’t just a minor increase—it’s significant.

- After 17 hours awake, your cognitive functioning is similar to having a blood alcohol concentration of 0.05 percent.
- After 21 hours, it’s equivalent to a blood alcohol concentration of 0.08 percent—the legal limit for driving in some countries like Canada.
- After 24–25 hours awake, it’s comparable to a blood alcohol concentration of 0.10 percent.

Imagine a team where some members are functioning at levels similar to being legally drunk. For industries where safety is critical—like healthcare, transportation, or manufacturing—these numbers aren’t just alarming; they’re life-threatening. That’s why managing fatigue isn’t just about keeping your employees comfortable—it’s about protecting your organization from preventable errors and safety violations.

ESS: A Tool for Employee Empowerment

A well-implemented ESS system can be a game changer for preventing fatigue. Many employees can sense when they’re becoming fatigued, but they often lack the tools to act on it. ESS gives them that power.

With ESS, employees can:

- Self-schedule: Employees gain more control over their work hours. Whether it's choosing shifts that align with their personal energy levels or swapping shifts with coworkers to accommodate personal rest, this flexibility can make a world of difference in fatigue management.
- Swap or pick up shifts: When fatigue sets in, ESS provides them with the ability to swap shifts or pick up shifts to readjust their workload. This means that instead of pushing through a particularly exhausting day, an employee can adjust their schedule to ensure they’re well-rested for more demanding tasks.
- Automate rest compliance: ESS has the ability to enforce rest and recovery rules automatically. By embedding rules that prevent employees from working back-to-back shifts without enough rest in between, ESS ensures that your workforce is operating at its best. For example, if an employee finishes a late-night shift, ESS can prevent them from scheduling themselves for an early morning shift the following day.

A Story of Fatigue Management in Action

Let’s put this into context. Imagine an employee, Emma, who works in a high-stakes industry like healthcare. She’s just finished a demanding 12-hour shift, and while she’s scheduled to have two days off to recover, she feels the familiar signs of fatigue creeping in earlier than expected. Rather than pushing through her next shift, she opens her ESS tool and initiates a shift swap with a well-rested coworker who can cover for her.

By doing this, Emma ensures she gets the additional rest she needs while also ensuring the workload is covered by someone operating at their full potential. Her manager doesn’t need to step in because the ESS system automatically handles the shift swap process, aligning it with compliance rules and ensuring smooth operation. Emma stays in control of her well-being, and the team’s efficiency remains unaffected.

ESS as Part of a Holistic Fatigue Strategy

While fatigue management requires more than one solution, Employee Self-Service (ESS) is a key piece of the puzzle. It simplifies logistics, allowing employees to manage their schedules, swap shifts, and balance their workloads, all with minimal oversight. This allows managers and employees to focus on the human side of fatigue prevention—adjusting workloads, offering support, and fostering a culture of rest and recovery.

When combined with wellness programs and mental health resources, ESS helps foster a culture where employees can stay energized and engaged. By giving people more control over their time, businesses create a workplace where performance and well-being aren’t at odds—everyone wins.

Take Action Against Fatigue Management Today

Is your organization ready to tackle fatigue and enhance employee well-being? Discover how our Employee Self-Service solutions can empower your workforce to manage their schedules better and support their health. Reach out to us today to learn more about implementing ESS in your organization and create a workplace where productivity and well-being go hand in hand.