Providence Living is a faith based non-profit redefining seniors' care across British Columbia. With over 480 unionized healthcare workers across three sites and a new facility under construction, the question was never whether Providence Living could handle complexity. They already were. The question was whether their processes could scale with them.

Every October, their staffing team faced the same three-month grind. Vacation forms went out to 480+ employees and came back as stacks of paper, sorted by department, checked against quotas, and entered one by one into UKG Pro WFM. Errors crept in, some vacations were approved over quota and couldn't be reversed, and employees waited a week or more between rounds just to hear back.

They already had UKG Pro WFM to record final results. What they needed was something to sit on top of it and manage multi round, seniority-based bidding across departments and sites at once, something no native HRIS tool could do on its own.

Inside this case study, you'll find:

• How Providence Living split the rollout to reduce disruption, keeping staff on paper forms while clerks handled bidding through Zaddons
• How automated seniority sorting eliminated over quota approvals for the first time
• Why setup came in at about half the time they had planned for
• How faster answers for employees led to fewer last-minute requests and less reactive scheduling for admin staff

Download the full case study below to see how a Staff Manager at Providence Living describes the shift from paper forms to one click vacation bidding.